Prescription medications are a vital part of patient care and treatment and require careful planning and monitoring by both patients and medical providers.
 
Requests for prescription medications and refills for existing medications may take up to 24 – 48 hours to process.

All requests must be approved by the OPA treating or on-call physician to comply with government regulations.
 
Patients may avoid delays by following these instructions:

• Please notify your OPA provider’s medical assistant at least two to four days before running out of your medication.
• Call your OPA provider’s medical assistant direct phone extension number.  If the medical assistant is helping others and unable to immediately take your call, please leave a detailed voice message and they will return your call as soon as possible, same day when your message is left before 4:00pm.

When requesting a prescription, please be prepared to provide the following information:

• Patient’s name, spelling the last name.
• Patient’s date of birth, for security purposes.
• Patient’s day time phone number.
• The name of the pharmacy, and location.
• The name and strength of the medication requested.

To avoid waiting at the pharmacy, call the pharmacy in advance to insure they received the prescription and to coordinate a pick up time.

Certain prescriptions cannot be called in or electronically transmitted to pharmacies.  Instead, these prescriptions require that the actual hard copy be taken to the pharmacy in person. These prescriptions may take additional time to process.

When hard copy prescriptions are picked up at our office, photo identification must be presented. If an individual other than the patient is picking up a hard copy prescription, they must be specifically named on the patient’s personal health information (PHI) form on file with our office without exception.

Please contact your OPA provider’s medical assistant if you have questions about these instructions.